Enterprise Account Manager
Ready to Help Modern Brokerages Win?
Join a fast-growing SaaS digital marketing platform that’s reinventing client loyalty for real estate professionals across North America while celebrating local independent businesses.
About the Role
At LoLo, we believe a little thoughtfulness goes a long way—and that strong relationships are the heart of great real estate. Our platform helps agents stay connected through meaningful digital marketing that celebrates the local and independent businesses that make our communities excellent places to live. Our platform builds loyalty and drives repeat and referral business.
As an Enterprise Account Manager, you'll partner with our largest brokerage customers to help them get the most out of LoLo. Your mission? Grow sender adoption, increase the number of recipients per sender, and ensure every account stays healthy and engaged.
You'll utilize a blend of data insights, thoughtful outreach, and creative enablement to transform great launches into enduring success stories. You'll fit right in if you love building relationships, spotting growth opportunities, and celebrating client wins.
You’ll report to the Chief Marketing Officer and collaborate closely with the sales and product teams.
What You'll Do
Grow Usage & Adoption
Partner with brokerage leadership and internal champions to drive agent enrollment and maximize recipient counts.
Set adoption goals per account and create customized growth plans to hit them.
Proactively recommend strategies to clients for onboarding additional agents and expanding their recipient lists.
Track and manage account health using LoLo's success benchmarks:
Protect & Retain
Monitor engagement metrics regularly and flag accounts at risk.
Work with Marketing and Ops to deploy re-engagement campaigns if usage dips.
Conduct quarterly account reviews to showcase ROI and highlight wins (engagement stats, referrals, transaction correlation).
Proactively recommend next steps if an account is trending unhealthy, before renewal season.
Build Relationships that Last
Become a trusted advisor for each enterprise account by understanding their goals, culture, and challenges.
Celebrate successes with clients (e.g., hitting engagement milestones, standout agent stories).
Host training refreshers, Lunch & Learns, and mini webinars to keep agents energized
Serve as the voice of the customer internally—sharing feature requests and feedback with the Product and Ops teams.
Tools We Use
HubSpot CRM + Service Hub (for account tracking and communication)
Slack + Zoom (for real-time conversations)
Google Workspace (for tracking adoption and engagement)
Internal dashboards (for measuring sender counts, recipients, and engagement rates)
What Success Looks Like
Assigned accounts have a baseline of agent adoption and an average number of recipients per sender
Engagement rate across assigned accounts exceeds our established benchmarks
Year-over-year reduction in churn across enterprise accounts
Growth in senders and recipients in every account, quarter-over-quarter
What We're Looking For
You're not just managing accounts—you're growing them. You know how to partner deeply with clients, particularly in high-trust, high-touch industries such as real estate.
Here's what sets you apart:
Proven Experience – You've spent 3+ years in Customer Success, Account Management, or Client Growth at a B2B SaaS company or real estate brokerage.
You understand what makes users adopt, engage, and stay.
Data-Informed, Not Just Data-Driven – You use dashboards and KPIs to tell stories, uncover risk, and guide strategic account planning—not just to report activity.
Strategic Relationship Builder – You balance scale and personalization effortlessly, maintaining a strong connection with every client, even when managing a full portfolio.
Energizing Communicator – Whether it's a broker onboarding, an agent Lunch & Learn, or a renewal call, you bring clarity, charisma, and an action-oriented approach to every conversation (even on Zoom).
Systems Thinker with a Tactical Edge – You see both the forest and the trees. You can align daily activity to account objectives, renewal risk, and long-term client value.
Real Estate-Adjacent Fluency (Bonus) – You've worked with PropTech platforms, martech tools, or real estate professionals and know how to speak their language.
Influencer of Sales-Driven Teams – You've successfully coached or collaborated with commission-driven salespeople to embrace marketing tools and best practices that drive long-term growth.
Grow With Us
This role presents a unique opportunity to develop in-depth industry expertise in real estate marketing automation. You'll gain exposure to customer success, demand generation, account strategy, and product feedback loops—positioning you for future growth as a senior leader in our go-to-market team.
Compensation
We offer a competitive compensation package ranging from $60,000 to $85,000 annually, designed to reward both consistent performance and strategic impact.
Base Salary (~70%): The majority of compensation consists of a stable base salary, acknowledging the foundational importance of strategic relationship management and day-to-day account success.
Performance Incentives (~30%): Variable compensation is tied to key performance metrics such as:
Sender and recipient growth within assigned accounts
Account health and renewal rates
Strategic brokerage partner satisfaction and engagement
Benefits and Perks
Flexible, remote-friendly culture
Company-paid health insurance stipend
Health and wellness monthly stipend
Quarterly in-person team meetups at headquarters in Asheville, NC (optional)
Why LoLo?
4,000+ agents use LoLo each month to delight their sphere
250K+ digital campaigns delivered monthly across North America
$4.2M in value sent to local independent merchants
Trusted by 70+ enterprise brokerage partners
Backed by a passionate, values-driven team
If this sounds like a fit, please send your resume and cover letter to hr@joinlolo.com . We review applications weekly and will reach out directly to candidates selected for an initial video interview.